LESCO Helpline Number 2026 – Complaint Helpline, Customer Service Contact Numbers

Whether your electricity suddenly goes out, you’ve spotted an error in your bill, your meter is faulty, or you suspect electricity theft in your neighborhood, knowing how to contact LESCO quickly can save you hours of frustration. This guide provides all official LESCO helpline numbers, complaint office addresses, customer service contacts, and step-by-step instructions for filing and tracking complaints across all LESCO service areas in Pakistan.

Table of Contents

LESCO Helpline Numbers – Quick Reference

LESCO operates multiple contact channels available 24 hours per day, 7 days a week for emergency issues. Here are all official LESCO contact methods:

Contact Method	Number/Code	Availability	Best For
Emergency Helpline (Call)	118	24/7	Power outages, urgent faults
Toll-Free Helpline (Call)	0800-00118	24/7	All complaints, all networks
SMS Service	8118	24/7	Quick message, no calling credit
Online Portal (CCMS)	ccms.lesco.gov.pk	24/7	Detailed complaints, tracking
Mobile App	LESCO LIGHT	24/7	App-based filing, instant tracking
WhatsApp	⚠️ NOT official	Limited	Avoid unverified numbers

Why you have multiple numbers: The 118 number is a dedicated helpline for power supply issues. The 0800-00118 number is toll-free across all mobile networks. SMS 8118 is ideal if your phone credit is low or you’re in an area with voice call delays.

Important note: LESCO does NOT officially operate a WhatsApp helpline. While some unofficial contacts circulate online, use only the verified channels listed above. Avoid sharing sensitive details (account number, CNIC) via WhatsApp or unverified numbers.

Types of LESCO Complaints and Which Number to Call

Different issues require different departments. Knowing the right helpline saves time:

Power Outages & Technical Faults:

Call: 118 or 0800-00118
Issue: Lights off, transformer fault, low voltage, electric shock hazard
Response time: 1-4 hours (urgent), 24 hours (routine)
Tell them: Your Reference Number and the affected street/area

Billing Disputes & Meter Reading Issues:

Call: 0800-00118 or file online via CCMS
Issue: High bill, wrong meter reading, duplicate charges
Response time: 3-7 days
Tell them: Your Reference Number and bill details

Meter Faults & Tampering:

Call: 118 or visit your nearest complaint office
Issue: Meter not moving, meter showing zero, suspected faulty meter
Response time: 3-5 days (inspection required)
Tell them: Your meter number and observed fault

Electricity Theft or Illegal Connection:

Call: 118 or LESCO Vigilance Department (99204836)
Issue: Unauthorized connections, stolen electricity, hanging wires
Response time: 48 hours (urgent investigation)
Tell them: Location details, affected area, suspected address

New Connection Queries:

Call: 0800-00118 or visit customer service center
Issue: Application status, required documents, demand notice questions
Response time: Next business day
Tell them: Your Reference Number from ENC portal

Service Disconnection Disputes:

Call: 99204833 (GM Customer Services) or escalate to NEPRA
Issue: Meter disconnected unfairly, arrears dispute
Response time: 24-48 hours
Tell them: Your Reference Number and grievance reason

How to File a Complaint by Phone (118, 0800-00118, SMS 8118)

Method 1: Calling 118 or 0800-00118

Step 1: Dial the Number

From any mobile or PTCL landline, call 118 or 0800-00118
You’ll hear an automated voice greeting in Urdu/English

Step 2: Choose Your Language

Press 1 for Urdu
Press 2 for English
Press 3 for Punjabi (selected areas)

Step 3: Describe Your Issue

The system asks: “What is your complaint about?”
Options: Press 1 for power failure, 2 for billing, 3 for meter, 4 for other
Keep your answer brief (under 30 seconds)

Step 4: Provide Your Reference Number

The system asks for your Reference Number (14-digit number on your bill)
Enter it manually or say it clearly
Example: “23 12345 1234567U”

Step 5: Confirm Your Mobile Number

The system confirms the number connected to your account
Press 1 to confirm or say “Yes”

Step 6: Receive Complaint ID

The system generates a unique Complaint/Tracking ID
Write it down immediately
You’ll also receive it via SMS

Why this matters: Your Complaint ID is your proof. Keep it safe for 30 days. You’ll use it to track status and escalate if needed.

Method 2: SMS to 8118

Step 1: Compose Your Message Type your complaint in format:

RefNo:23123451234567U Issue:Power outage at Gulberg Name:Ahmad Mobile:03001234567

Step 2: Send to 8118

Send SMS to 8118 (all networks)
Cost: Standard SMS rate (Rs. 1-2)

Step 3: Receive Confirmation

Within 5 minutes, you’ll receive a reply SMS with your Complaint ID
Use this ID to track status

Advantages of SMS:

No voice call charges
Perfect for areas with call delays
Written record automatically saved on your phone
Works on all networks equally

Online Complaint Filing via CCMS Portal

The Customer Complaint Management System (CCMS) is LESCO’s official online complaint platform. This method allows detailed filing and real-time tracking.

Step 1: Visit CCMS Portal

Go to: https://ccms.lesco.gov.pk (official LESCO complaint portal)

Or go to: https://www.lesco.gov.pk → Click “Complaints” → “File Complaint”

Step 2: Register or Log In

If you’re a new user:

Click “Register”
Enter your CNIC number or Reference Number
Create a username and password
Verify via email or SMS

If you’re existing:

Click “Log In”
Enter your credentials

Step 3: Fill Complaint Form

Required fields:

Complaint Type: Select from dropdown (Billing, Outage, Meter, Theft, Other)
Reference Number: 14-digit number from your bill
Service ID: Meter number (if applicable)
Mobile Number: For SMS updates
Email: For follow-up communication
Complaint Description: 50-500 words describing your issue clearly
Upload Evidence: Optional but helpful (photos of meter, bill, damaged wires)

Step 4: Submit and Receive Tracking ID

Click “Submit”
System generates Complaint ID instantly
Screenshot this page or note the ID

Step 5: Track Online

Stay on the portal
Enter your Complaint ID in the “Track Complaint” section
You’ll see real-time status updates:
- Registered: Your complaint is in the system
- Assigned: A complaint officer has been assigned
- Under Investigation: LESCO is gathering information
- Resolved: Issue has been fixed
- Closed: Complaint processing complete

Why CCMS is best: Detailed filing, automatic tracking, written proof, and FBR-acceptable documentation.

LESCO Mobile App – LESCO LIGHT for Complaints

LESCO’s official mobile app LESCO LIGHT allows complaint filing, bill viewing, and instant notifications.

Download LESCO LIGHT:

Android: Google Play Store → Search “LESCO LIGHT”
iOS: Apple App Store → Search “LESCO LIGHT”
Free to download | Updated June 2026

File Complaint via App:

Open LESCO LIGHT
Log in with your Reference Number and Password
Tap “Complaints” tab
Tap “Register New Complaint”
Select complaint type (Billing, Outage, Meter, etc.)
Describe issue in 50+ words
Attach photo evidence (optional but recommended)
Tap “Submit”
Your complaint ID appears immediately on screen

Advantages:

Push notifications on complaint updates
Track multiple complaints simultaneously
View bill history and meter readings in one place
No need to remember your password (biometric login available)
All correspondence saved in app

LESCO Head Office & Regional Office Addresses

LESCO Head Office (Lahore):

Detail	Information
Address	22-A, Queen’s Road, Mozang, Lahore, Pakistan
Phone	042-99204798, 042-99204820
Fax	042-99204801
Hours	Monday-Friday: 9 AM – 5 PM (Saturday: Closed)
Best For	General queries, escalation, policy issues

LESCO Regional Offices (Lahore):

Region	Address	Phone	Serves
City Region	8-A, Shadman I, Lahore	042-99203783	Central Lahore, Iqbal Park
Cantt Region	5, New Muslim Town, Lahore	042-99205111	Lahore Cantonment, Defence
South Region	38-D, Gulberg III, Lahore	042-99205230	Gulberg, DHA, Johar Town
North Region	6-A, Iqbal Town, Lahore	042-99205162	Allama Iqbal Town, Model Town

LESCO Offices in Other Districts:

City	Address	Phone	Region Covered
Kasur	Wapda Colony, Khem Karan Road, Kasur	049-9239166	Kasur city and surroundings
Okara	Benazir Road, 132 KV Grid, Okara	044-2527440	Okara city and surroundings
Sheikhupura	LESCO Complex, Sargodha Road, Sheikhupura	056-9200204	Sheikhupura city and surroundings

Nankana Sahib & Surrounding Areas:

Served by Sheikhupura or Okara office
For inquiries, call 0800-00118 and your call will be redirected to nearest office

Customer Service Center Locations by Area

LESCO operates 10+ customer service centers where you can visit in person:

Center Name	Location	Phone	Nearest Areas
Head Office	22-A Queens Road, Mozang	042-99205248	Central Lahore
Ichra Center	Shah Jamal Signal, Ferozpur Road	042-3429118	Allama Iqbal Town, Gulshan-e-Ravi
Ravi Block Center	Near Said Pur Grid, Multan Road	042-99260166	Wahcantt, Allama Iqbal Town
Northern Circle	Ravi Road	042-99205076	Model Town, Iqbal Town
Southern Circle	Ghazi Road, DHA, Phase 4	042-99264305	Gulberg, Johar Town, DHA
Shalamar Center	WAPDA Road, Shalamar Town	Contact 0800-00118	Shalamar, Raiwind Road
Township Center	Chandni Chowk, Township	042-99262201	Township, Lahore
Kasur Regional	Wapda Colony, Khem Karan Road	049-9239166	Kasur
Okara Regional	Benazir Road, Samadpura	044-2527440	Okara
Sheikhupura Regional	LESCO Complex, Sargodha Road	056-9200204	Sheikhupura

Visiting in Person:

Before visiting, call ahead to confirm the center is open. Bring:

Original CNIC
Photocopy of your bill (Reference Number)
Any relevant documents (for specific issues)
Complaint description (written clearly)

LESCO Complaint Office Nearest to You

To Find Your Nearest Office:

Check Your Bill: Your bill shows your subdivision and regional office
Call 0800-00118: Ask the operator which office serves your area
Use LESCO LIGHT App: App automatically shows nearest center based on location
Check LESCO Website: https://www.lesco.gov.pk/contacts

For Each Major Lahore Area:

Area	Nearest Office	Phone
Gulberg, Johar Town, DHA	Southern Circle (Ghazi Road)	042-99264305
Model Town, Iqbal Town, Shadman	Northern Circle (Ravi Road)	042-99205076
Cantt, Defence, Thokar Niaz Baig	Cantt Regional (New Muslim Town)	042-99205111
Ravi, Allama Iqbal Town, Gulshan-e-Ravi	Ravi Block Center (Multan Road)	042-99260166
Shalamar, Raiwind Road	Shalamar Center (WAPDA Road)	Call 0800-00118
Township, Chandni Chowk	Township Center	042-99262201

How to Track Your Complaint Status

Method 1: Online via CCMS

Visit https://ccms.lesco.gov.pk
Click “Track Complaint”
Enter your Complaint ID (received when filing)
Enter your Reference Number (from bill)
Click “Search”
View real-time status

Method 2: Via LESCO LIGHT App

Open app
Go to “Complaints” section
Your filed complaints appear with status
Tap any complaint for detailed updates

Method 3: SMS

Send SMS: TRACK [Complaint ID] to 8118 Example: TRACK 123456789 → You’ll receive status via SMS within minutes

Method 4: Call

Call 0800-00118 with your Complaint ID ready Operator will provide instant status update

Complaint Status Meanings:

Registered: Complaint accepted, waiting for assignment
Assigned: Complaint officer assigned, investigation starting
Under Investigation: LESCO team is checking the issue
Resolved: Issue fixed, awaiting your confirmation
Closed: Complaint completed and verified

Expected Response Times:

Issue Type	Response Time
Power outage (emergency)	1-4 hours
Technical fault	24-48 hours
Billing dispute	3-7 days
Meter issue	5-10 days (requires inspection)
Electricity theft	2-5 days

Escalation to NEPRA – If LESCO Doesn’t Resolve

If LESCO doesn’t resolve your complaint within the promised timeframe, you can escalate to NEPRA (National Electric Power Regulatory Authority).

NEPRA Complaint Helpline:

Detail	Information
Complaint Helpline	1915 (toll-free)
Online Portal	https://www.nepra.org.pk → Complaints section
Regional Office Lahore	212, National Tower, Opposite LDA Plaza, Edgerton Road
Email	complaints@nepra.org.pk

When to Escalate to NEPRA:

LESCO didn’t respond within promised timeline
LESCO response was unsatisfactory
Issue unresolved after follow-up
Service disconnection felt unfair

How to File NEPRA Complaint:

Have your LESCO Complaint ID ready
Call 1915 (24/7)
Provide: Reference Number, Complaint ID, issue details
You’ll receive NEPRA Complaint Reference Number
NEPRA will contact LESCO for compliance
NEPRA investigates independently if needed

Frequently Asked Questions (FAQs)

Try 0800-00118 (toll-free alternative). SMS 8118 is always available without call delays. For non-emergency issues, use the CCMS portal.

Yes. It’s toll-free on all networks (Jazz, Zong, Telenor, Ufone). If you’re charged, contact your network provider for refund.

Preferably, have your Reference Number (14-digit on bill). If you don’t have it, call 0800-00118 and operator will help you locate it using your CNIC.

Depends on issue type. Power outages: 1-4 hours. Billing disputes: 3-7 days. Meter issues: 5-10 days (inspection required).

LESCO’s system automatically flags duplicate complaints. Multiple filings may delay resolution. File once and track using your Complaint ID.

Yes, contact the assigned complaint officer via CCMS or call 0800-00118. Withdrawals are processed within 24 hours.

Yes, it’s the official app. Download only from Google Play Store or Apple App Store. Avoid third-party app stores.

If you disagree, escalate to NEPRA at 1915. NEPRA will investigate independently.

Yes, call 0800-00118. They can help with payment methods, due dates, and bill clarification. However, use the online portal for faster service.

No. LESCO only serves Lahore, Kasur, Okara, Sheikhupura, and Nankana Sahib (Punjab). Other cities have different DISCOs (IESCO, K-Electric, etc.).

LESCO doesn’t have a dedicated service yet. For accessibility, email cc@lesco.gov.pk with your complaint and reference number. LESCO will respond within 24 hours.

Final Thoughts

Contacting LESCO doesn’t have to be difficult. Whether it’s an emergency power outage, a billing dispute, or a meter fault, you now know exactly which channel to use—call 118 for urgent issues, SMS 8118 if you want a written record, or file online via CCMS for detailed complaints. The key is having your Reference Number ready and saving your Complaint ID immediately after filing.

LESCO operates 24/7 for genuine emergencies. For non-urgent matters, file online for better tracking and documentation. And if LESCO doesn’t resolve your issue, NEPRA (helpline 1915) is there to hold them accountable.

Don’t suffer in silence. Report issues early. Track them diligently. Escalate if necessary.

LESCO Customer Care — Quick Cheat Sheet

Emergency Helpline: 118 or 0800-00118 (24/7)
SMS Complaints: 8118
Online Portal: https://ccms.lesco.gov.pk
Mobile App: LESCO LIGHT (Android/iOS)
Head Office: 22-A Queen’s Road, Lahore (042-99204820)
Escalation to NEPRA: 1915 (toll-free)
Service Area: Lahore, Kasur, Okara, Sheikhupura, Nankana Sahib
Always Have Ready: Reference Number (14-digit from bill), meter number, mobile number
After Filing: Save your Complaint ID, track online, follow up if unresolved